Terms & Conditions

Terms and Conditions

These are the terms and conditions on which we supply equipment to you via our www.vango.co.uk website.

Please read these carefully before you submit your order to us. This document tells you who we are, how we will provide equipment to you, how you and we may change or end the Contract of purchase, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

We are a Scotland based business, our company registration number is SC244104 and registered office address is 2 Kelburn Business Park, Port Glasgow, PA14 6TD.

You can contact our Customer Services team by filling out the form here; www.vango.co.uk/contact-us You can also email us on; info@vango.co.uk, call us on; 08447 707058 (9am - 5pm, Monday-Friday) or write to us at; 2 Kelburn Business Park, Port Glasgow, PA14 6TD.

If we require to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.

Vango reserve the right to change these terms and conditions from time to time by changing them on Vango.co.uk, although no such change will affect any order you have already placed with us. These terms and conditions were last updated July 2022.

 1. Definitions

"Contract" means the contract between us and you for the sale and purchase of the Products in accordance with these Terms;

"Product" means a product set out in the Order;

"Order" means your order of the Products submitted by you online via the Website;

"Terms" means these terms and Terms as amended from time to time in accordance with clause 9.1;

"We/our/us" means Vango;

"Website" means the website located at www.vango.co.uk or any subsequent URL which may replace it;

"You/your" means the person who purchases Products from us using the Website.

1.2 In these Terms, the following rules apply:

1.2.1 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

1.2.2 Unless the context otherwise requires, words in the singular shall include the plural and, in the plural, shall include the singular.

1.2.3 This agreement shall be binding on, and ensure to the benefit of, the parties to this agreement and their respective personal representatives, successors and permitted assigns, and references to any party shall include that party's personal representatives, successors and permitted assigns.

1.2.4 A reference to writing or written includes email.

1.2.5 Any words following the terms including, include, for example, or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase, or term preceding those terms.

 2. Our Contract with You

2.1 The Order you place constitutes an offer to purchase the Products in accordance with these Terms. You are responsible for ensuring that the terms of the Order are correct. Please read and check your Order before placing. You may only purchase Products from us if you meet any legal age requirement necessary for the acquisition of the Products.

2.2 Your Order will only be deemed accepted by us when you have paid for the Products, monies received by us and the Products have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Products have been dispatched. The Contract between us is formed when we send you an email confirming that the Products have been dispatched.

2.3 If we are unable to accept your Order, we will inform of you this and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.

2.4 We will assign an order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the Order number whenever you contact us about your Order.

 3. Our Products

3.1 The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your Product may vary slightly from those images.

3.2 The packaging of the product may vary from that shown on images on our Website.

3.3 We reserve the right to amend the product description if required.

3.4 All weights and sizes are supplied as a guide only and are approximate.

3.5 In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. We will cancel your Order and your credit/debit card or PayPal account will be refunded in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of these errors.

3.6 Products which are on special offer or promotion are only available in limited qualities, sizes and colours. When stock of a product on special offer or promotion runs out, we will no longer be able to supply that item at the special offer or promotion price.

 4. Price and Payment

4.1 The price of the Product is the price set out on the Website at the time you submit your Order.

4.2 The price of the Product is inclusive of VAT (where applicable) at the current rate chargeable in the UK. If the rate of VAT changes between your Order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.

4.3 Our Website accepts payment by most major credit cards and debit cards. We are unable to accept payment online by cheque, cash.

4.4 Please ensure that the expiry date of your credit or debit card is after the anticipated dispatch date of your Order. Without prejudice to clause 2, payment will be debited from your account at or around the point you make your order, and if your payment card has expired, we will be unable to take the payment and fulfil your Order.

4.5 Without prejudice to clause 2, we will endeavour to process any payments at or around the time you make your order. If this process is not successful, we will reprocess accordingly. We will not inform you if this delay occurs. We are not liable for any bank charges that may be incurred by you if insufficient funds are available at the time when payment is taken.

4.6 All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

4.7 To prevent fraudulent use of credit and debit cards, we instruct a third party to validate the names, addresses and other information supplied during the order process against commercially available records. By ordering from the Website, you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your Order or we may be unable to accept your Order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998.

4.8 We currently only ship within the United Kingdom. To purchase Vango products outside of the UK please contact our International Partners. We reserve the right to refuse any sale at any time.

4.9 Pay Later and Pay In 3 Instalments with Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 30 Days

Pay in 3 Interest Free Instalments

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

5. Providing the Products

5.1 **Shipping is FREE on orders over £50 for delivery within the UK**

We currently only ship within the United Kingdom. The standard delivery charge is currently £3.95 per shipment on orders under £50. We reserve the right to update this delivery charge as may be operationally required.

5.2 If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for any delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

5.3 If no one is available at your address to take delivery and the Products cannot be posted through the letterbox, we will either attempt to deliver to a neighbour or we will leave you a note informing you of how to rearrange delivery or collect the Products from your local Post Office or delivery depot.

5.4 If you do not collect the Products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a local Post Office or your delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.

5.5 The Product will be your responsibility from the time we deliver the Product to the address you gave us, or you collect it from us.

5.6 You own the Product once we have received payment in full.

6. Refunds and Returns

The below information refers to purchases through Vango.co.uk. If you have purchased a Vango product through one of our retail partners then returns, refunds and warranty claims should be raised with the company you purchased the product from.

6.1 You have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 within 14 days of receipt of the Products. However, we have extended that right to 30 days from receipt of the Products as described at clause 6.3. This means that during the relevant period if you change your mind or decide for whatever reason that you do not want to receive or keep the Products, you can notify us of your decision to cancel the Contract and receive a refund. Alternatively, you are entitled to request an exchange within the same period and the provisions below also apply to exchanges.

6.2 However, you do not have a right to cancellation in respect of the following Products which can only be returned if they are faulty or not as described:

• personalised and made-to-order products;

• perishable products such as food (save where such products have a prolonged use by date)

6.3 Your legal right to cancel a Contract starts from the date that we send you an email confirming that the Products have been dispatched which is when the Contract between us is formed and ends 30 days after the day you receive the Products.

6.4 To cancel a Contract with us, you need to let us know that you have decided to cancel. Please let us know by doing one of the following:

You can contact our Customer Services team by filling out the form here www.vango.co.uk/contact-us you can also email us on info@vango.co.uk, call us on 08447 707058 (9am - 5pm, Monday-Friday) or write to us at 2 Kelburn Business Park, Port Glasgow, PA14 6TD

6.5 If you use the online form, we will email you to confirm we have received your cancellation. If you are writing to us, please include your name, home address, details of your order, your phone number and email address. If you send us your cancellation notice via email or by post, then your cancellation is effective from the date you send us the message or post the letter to us. For example, you will have given us notice in time if you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.

6.6 If you cancel your Contract with us, we will:

• refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in value (which may be as much as the Contract price), if this has been caused by you using them or handling them in a way which would not be permitted in a shop. If we refund you the price before we are able to inspect the Products and later discover you have used them or handled them in an unacceptable way, you must pay us an appropriate amount (which may be as much as the Contract price);

• Should you need to return a product, you have a duty to take reasonable care to ensure that Vango receives the item/s and they are not damaged in transit. We therefore recommend you use a recorded delivery service if you are making a return.

• Please note, you will be responsible for the costs of returning the products to us unless there is a fault (see below).

If the product you receive: (a) has been sent to you incorrectly due to fulfiller's error; (b) is damaged; (c) does not conform to its description; (d) is not fit for purpose; or (e) is not of satisfactory quality and is considered defective. Note, damage caused to the product once in your possession does not make the product defective and is beyond our control and responsibility.

• Products more than 30kg may require a courier service to return. Costs are likely to be between £20 - £30, but will vary depending on courier, parcel size and weight, and location of goods.

• If you believe a product is defective, please contact Vango UK by email to info@vango.co.uk. We will advise the best course of action.

• Faulty products should be returned to Vango as soon as possible, in any event, within 30 days of delivery.

• New items, in saleable condition with all packaging, can be returned within 30 days of delivery for a full refund.

• Any items returned to us as being faulty or incomplete are checked and verified by our aftersales technicians. Any returned items found not to be faulty or incomplete will be returned to the sender and we shall be entitled to charge you for the return carriage costs via your original payment method. If your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.

• Any items that you return to us are at your own risk. We therefore strongly advise all customers to take reasonable care when returning any items, for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.

• Your rights are protected by the Consumer Rights Act 2015

• For Warranty Returns, please refer to After Sales

6.8 We will refund you by the method you used to pay for the Products.

6.9 Due to the speed of our ordering process we may not be able to cancel your Order before dispatch. If you exercise your right to cancel prior to receiving the Products, we will attempt to stop the Products from being delivered to you. However, it this is not possible and the Products are delivered, you will be able to return them in line with your rights set out above.

7. Our Responsibility For Loss Or Damage Suffered By You

7.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.

7.2 We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity.

7.3 We do not in any way exclude or limit our liability for:

• death or personal injury caused by our negligence.

• fraud or fraudulent misrepresentation.

• any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title, quiet possession and free from encumbrances);

• any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

• damage cause by defective products under the Consumer Protection Act 1987.

8. How We May Use Your Personal Information

8.1 We will use the personal information you provide to us:

• to supply the Products to you.

• to process your payment for the Products.

• if you agreed to this during the Order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.

8.3 We will only give your personal information to other third parties where the law either requires or allows us to do so.

8.4 You can find further information regarding Vango privacy policy here

 9. Other Important Terms

9.1 We amend these Terms from time to time. Each time you order Products from us, the Terms in force at the time of your Order apply to the Contract between you and us.

9.2 We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights or our obligations under these Terms.

9.3 You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

9.4 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

9.5 Each of the clauses of these Terms operates separately. If any court or relevant authority decide any of them are unlawful, the remaining clauses will remain in full force and effect.

9.6 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

9.7 These Terms are governed by Scottish law, and you can bring legal proceedings in respect of the Products in the Scottish courts.