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Vango uses the Kibo (renamed from Shopatron) shopping service to process orders placed at Vango.co.uk. Kibo processes orders and passes them to Vango retailers who will ship your order to you. When you order and pay online, the Kibo system starts working to ensure rapid delivery. Kibo currently accepts payment by Visa, MasterCard, American Express and Paypal. Click here to access Kibo Online Help or call Kibo on 01793 461650
VAT will be applied to your order at the standard UK rate of 20%. You will see the VAT amount included in the products as you navigate through the site. However, VAT will be pulled out into a separate line item as you checkout with your order.
Orders via telephone, postal mail or email cannot be accepted.
If you cannot use our online shopping catalogue please ensure that you are running the latest version of your chosen web browser. To view content and place orders on our web site, we recommend that you use the most recent version of Mozilla Firefox, Microsoft Internet Explorer, Google Chrome, or Safari.
Availability dates, where stated, are as accurate and up to date as possible and we constantly monitor these to ensure the latest information is shown on our website. However, occasionally the dates can change due to circumstances beyond our control.
To get your order to you as quickly as possible, we may need to split it into multiple shipments. As you check out, you can select whether to allow us to split your order. A nominal additional shipping fee is applied to a split package.
If you do not want your order to possibly have a small additional shipping fee, please make sure to select "Single Package" when checking out. Otherwise we will split your orders into 2 or more packages if that is the fastest way to get your order to you.
**Shipping is FREE on orders over £50 for delivery within the UK**
We currently only ship within the United Kingdom. The standard delivery charge is £3.95 per shipment on orders under £50.
We cannot currently ship orders to countries not shown in our checkout process. To purchase Vango products outside of the UK please contact our International Partners.
We reserve the right to refuse any sale at any time.
You will receive a shipping confirmation and tracking number via email when your order is shipped. Once the shipment has been scanned by the shipping provider at the local hub, you can use the tracking number provided in the shipping confirmation to track its progress.
Orders are shipped Monday-Friday, (excluding public holidays). All in stock orders will be shipped within 4-5 business days following credit card authorisation and verification.
Please note, at this time, no order may be shipped outside of the United Kingdom.
Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Vango can do nothing to prevent this from occurring.
Whilst uncommon, shipping problems can occur. If you have an issue with your order that is related to shipping, please contact the fulfilment partner as indicated in your shipping confirmation email.
If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A representative from Vango, or the fulfilment partner, will process a damage claim with the shipping provider, arrange for the damaged merchandise to be returned and give you further instructions to receive a replacement.
For Warranty Returns, please refer to After Sales