All Vango products are designed and manufactured to exacting standards and are covered by our user warranty. The warranty covers all manufacturing faults of the fabrics, parts and workmanship. This warranty covers the functionality of the product for its normal, intended use as specified in Vango's consumer literature or website. It does not cover poles, malfunction of any fabric or component that has resulted from improper or unreasonable use or maintenance, accidents, damage due to excessive winds/weather, improper re-packing or natural degradation due to sunlight.
No consequential loss may be claimed under this guarantee. This guarantee in no way affects your statutory rights.
If you believe your product is a warranty claim, please first contact the dealer from whom you purchased the product. They will advise you of the most appropriate course of action. Should the product need to be returned to us for inspection, then please visit our aftersales page and download the relevant form as this will speed up the return, inspection and warranty process. Please do not return the product to us, without following the above procedure, as this may result in unnecessary delays and the product being returned without inspection.
The Vango Warranty lasts for one year from the date of purchase as standard and two years from date of purchase for all Vango Elite, Vango AirBeam® and Force Ten products. This may vary depending on the statutes in force within the country of purchase.