Vango Lifetime Guarantee
All Vango products are designed and manufactured to exacting standards and are guaranteed for the end purpose intended. As part of our ongoing commitment we guarantee for the lifetime of the product, that should it fail during normal usage as a result of a component, material or manufacturing fault, excluding fair wear and tear* , then the product will be repaired or replaced at our expense and discretion.
This guarantee is only valid when used for recreational purposes, not including commercial usage i.e. hiring, use by outdoor centres etc. Repairs to damage caused by accident, use in inappropriate conditions, normal wear and tear will be carried out where possible at a reasonable charge. Please ensure that all products are clean and dry prior to being returned.
No consequential loss may be claimed under this guarantee. This guarantee in no way affects your statutory rights. If you think your product is faulty you should first contact the stockist from whom the product was purchased. They should then consult with us, to resolve the problem as quickly as possible.
* this excludes poles and also fabric colour fading, due to over exposure to the sun.
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All Vango products are designed and manufactured to exacting standards and are guaranteed to be suitable for the end purpose intended and for the lifetime of the product.
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